How do I contact Client Services for technical support with my Trimble MEP CAD Products?
Trimble DuctDesigner 3D Users
- From the DuctDesigner 3D CAD application: Go to the DD3D™ Tools tab. In the Help group, click / About. Click the Send an email to MEP Client Services for technical support link.
*From the DuctDesigner 3D Data Editor application: Go to Help / About DuctDesigner 3D. Click the Send an email to MEP Client Services for technical support link.
Trimble PipeDesigner 3D Users
From the PipeDesigner 3D CAD application:
Go to the Help group:
Click Resources and then click the Contact Support button.
*Click About and then click the Send an email to MEP Client Services for technical support link.
Send an email to firstname.lastname@example.org.
Tip - To better assist you, make sure you describe the issue in as much detail as possible. You can also include a screenshot if desired. An MEP Client Services Representative will contact you as soon as possible.
Call our toll-free number at 1-800-234-3758 for assistance.
Our MEP Client Services Representatives are available during regular business hours, Monday through Friday.
*You must have an email program installed on your computer to use this method.